Frequently Asked Questions

​​

​

Our Product Origins

The Canned Company sources all its products from premium producers in France, Norway, Portugal & Spain. Unlike many cheaper alternatives that use frozen fish from countries like Morocco or Thailand, all our producers rely on local fisheries that adhere to the highest standards of quality and sustainability.

​

​

Where Our Orders Are Shipped From in Australia

All our goods are shipped from our warehouse in Melbourne. Shipping times vary between 2 and 10 days, depending on your location in Australia. You will receive an email with tracking details once your order has been dispatched.

​

​

Policy Overview: Returns

All returns must be authorized by The Canned Company team via our support email.

• Timeframe: Our return policy lasts 5 working days from the date you receive your item. If more than 5 working days have passed, we unfortunately cannot offer a refund or exchange.

• Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

• Proof of Purchase: A receipt or proof of purchase is required.

• Photo Evidence: Customers must provide photos of any defects or damage. Without photos, we cannot process your return request.

​

Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

• Processing Time: Refund processing times may vary depending on your financial institution.

​