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Our Product Origins

 

The Canned Company sources all its products from Portugal & Spain's premium producers. Many cheaper alternatives source frozen fish from countries like Morocco or Thailand, at the Canned Company all our producers use local fisheries with up most standards of quality.

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Where our orders are Shipped from in Australia

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All our goods are shipped from our warehouse in Melbourne please allow 2-10 days of shipping depending on your location in Australia, tracking of parcel is emailed on dispatch of your items.  

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Policy Overview Returns

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• The Canned Company Team must authorize all returns via the Support Email

• Our policy lasts 5 working days from when item is received. If 5 working days have gone by since your purchase, we can’t offer you a refund or exchange.

• To complete your return, we require a receipt or proof of purchase.

• Prior to processing refund or exchanges, customers are required to send pictures of defects or damage to products, And without a pictures we cannot process request. 

• To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Refunds (if applicable)

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Once your return is received and inspected –

• We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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